Money Back Guarantee

 

Being producers and a Biomass Suppliers List registered supplier we are so convinced of our quality we would like to offer you the assurance of a 14 day money back guarantee on all of our products.  If your product does not meet the specification as clearly stated in the product description of this website then we guarantee to give you a full refund within 14 days of collecting the goods or provide a replacement.  This is on the condition the items have been stored correctly and are unused and in a re-saleable condition  The guarantee is on the product quality in terms of moisture content rather than the delivery service as we sometimes use nationwide 3rd party carrier services and some issues are out of our full control. If you cancel an order before it is dispatched we will refund you in full within 14 days of the cancellation.

Our kiln dried and Olive Firewood logs are sold with less than 20% moisture, Seasoned less than 30%

If you wish to discuss a product further please contact us by email in the first instance: info@greenolivefirewood.co.uk